Refund & Cancellation Policy

1. Key terms

"Administration Fee" means 5% of amounts paid, capped at ₹2,500 per Membership. "Third-Party Cancellation Costs" means amounts actually charged to us by airlines, hotels, or operators on cancellation of confirmed bookings, supported by documentary evidence shared with you. Other capitalized terms have the meaning given in the Terms & Conditions.

2. Refund scenarios

1. Cooling-off — you cancel within 7 days of enrollment: 100% refund of everything paid, no deductions, within 7 working days.
2. You cancel after cooling-off, before travel booking: all amounts paid minus the Administration Fee, within 30 days.
3. You stop paying installments (after the 15-day grace and 45-day discontinuation period): all amounts paid minus the Administration Fee, processed automatically within 30 days — you don't need to ask.
4. You cancel after travel is booked: all amounts paid minus Third-Party Cancellation Costs (itemized with proof) minus the Administration Fee, within 30 days.
5. You don't travel within the 12-month Validity Window: all amounts paid minus the Administration Fee, processed automatically within 30 days.
6. We cannot deliver your Locked Package (and you don't accept a substitute): 100% refund of everything paid, including the Administration Fee — no deductions of any kind — within 15 days.
7. Force majeure (you choose refund instead of rescheduling): all amounts paid minus only those Third-Party Cancellation Costs genuinely unrecoverable by us, within 30 days.

3. Referral travel credit on cancellation

3.1. Any unused referral travel credit (₹1,500 per successful referral) is non-refundable and is forfeited if the membership is cancelled. Referral travel credit can only be applied toward a holiday with Holiday Paas — it cannot be withdrawn as cash, transferred, or converted to a refund.

4. Missed payments & pause

4.1. If you miss a scheduled installment, you have a 15-day grace period during which no late fee applies.

4.2. Each member may pause their installment schedule once, for up to 30 days, by writing to support.

4.3. Missed payments do not result in forfeiture of money already paid. If your membership is eventually discontinued, all amounts paid are refunded minus only the Administration Fee, per scenario 3 above.

5. How your money is held

5.1. All member payments are held in a separate company account, kept apart from our operating funds, until your travel has been delivered. We use these funds only to book and deliver your locked package — not for general business expenses.

6. How refunds are processed

6.1. Refunds go to the original payment instrument; where impossible, to a verified bank account in your name.

6.2. Timelines above are outer limits; we aim to process sooner. For scenario 4 of section 2, the timeline runs from supplier confirmation of cancellation amounts, which we pursue without delay.

6.3. You receive a refund computation statement showing total paid, each deduction with its basis, and the net refund.

7. How to cancel

7.1. If your travel has not yet been booked or locked, you can request cancellation directly from your Member Dashboard. The dashboard will show your estimated refund before you confirm, and the request is reviewed and processed by our team.

7.2. If your travel has already been booked or your package is locked with a supplier, cancellation is handled personally by our team. Please contact us at info@holidaypaas.com or +91 9345136294 (support 9am–9pm daily) and we will assist you.

7.3. All cancellation requests are confirmed by our team within 1 business day of receipt. The cancellation date is the date your request reaches us. No retention call is required as a condition of processing your cancellation.

7.4. Your estimated refund is calculated automatically based on amounts paid and the stage of your membership; the final refund amount is confirmed by our team in line with the refund scenarios in Section 2.

8. If a refund is delayed

8.1. Contact our Grievance Officer (info@holidaypaas.com, +91 9345136294); refund escalations are resolved within 7 days. Nothing in this Policy limits your rights under the Consumer Protection Act, 2019, including approaching the consumer fora.

9. Contact & grievance