Tour Cancellation & Refund Policy

This policy applies to tour package bookings made with Holiday Paas Private Limited (CIN U79900TN2026PTC191610) and forms part of our Tour Package Booking Terms.

"Package value" means the total price of the confirmed booking as stated in your quotation or confirmation voucher.

Cancellation charges are calculated on the package value with reference to the date on which we receive your written cancellation request:

In addition to the above, any non-refundable amounts already charged to us by hotels, transporters, airlines, railways or activity operators for your booking are deducted at actuals. These are itemised for you with supporting documentation.

Peak-season, festive-period and special-event bookings, and any service marked "non-refundable" in your quotation, may carry 100% cancellation charges irrespective of the slab above. Where this applies it is stated in your quotation before you pay.

Failure to report at the scheduled time and place of departure is treated as a no-show and attracts 100% cancellation charges.

Services voluntarily unused during travel (such as a meal, a sightseeing stop, a hotel night or an activity) are not refundable, whether in full or in part.

If a traveller leaves the tour mid-way for any reason, the remaining services are treated as unused and are not refundable.

One date change may be requested free of our own service charge if made 30 days or more before departure, subject to availability. Any difference in hotel, transport or activity cost for the new dates is payable by you.

Date changes requested within 30 days of departure are treated as a cancellation and rebooking, and the slabs in Section 2 apply.

Any charge levied by a supplier for a date change is passed on at actuals with supporting details.

Where the number of travellers is reduced after confirmation, the package is re-priced for the revised occupancy, and any supplier charge for the released room or seat is deducted at actuals.

If we cancel a confirmed booking for a reason attributable to us, you receive a full refund of all amounts paid, with no deduction, or an alternative arrangement of equivalent value if you prefer.

Where a service is cancelled or curtailed due to force majeure (such as landslides, floods, heavy rain, epidemics, strikes, curfews, government orders or road closures), we refund whatever we are able to recover from the concerned suppliers. Amounts already spent or forfeited to suppliers are not refundable.

Send a written cancellation request from the email or phone number used for the booking to info@holidaypaas.com, quoting your booking reference.

We acknowledge the request within 2 working days and confirm the applicable cancellation charge and the net refund amount in writing.

Cancellation takes effect on the date we receive the written request, not on the date of a verbal or chat conversation.

Approved refunds are processed within 15 working days of confirmation of the refund amount, to the original mode and source of payment.

Bank or payment-gateway charges, and any third-party transaction fee, may be deducted where they were incurred on the original payment.

Refunds are made only to the person who made the payment. We do not make refunds in cash or to third-party accounts.

If a refund is delayed beyond the stated timeline, write to info@holidaypaas.com with your booking reference; we respond with a status and expected date within 3 working days.

This policy is governed by the laws of India. Subject to your rights under the Consumer Protection Act, 2019, courts at Chennai, Tamil Nadu have jurisdiction.